Privacy Policy

1. Introduction

At Mynoklen Hotel Casino Resort ("Mynoklen," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

2.1 Information You Provide to Us

We may collect the following types of information when you provide it to us:

• Personal Information: Name, email address, postal address, phone number, date of birth, nationality, and government-issued identification (such as passport or driver's license).
• Payment Information: Credit card details, billing address, and other payment information.
• Reservation Information: Dates of stay, room preferences, special requests, and travel companions.
• Account Information: Username, password, and preferences for any loyalty program or account you create with us.
• Correspondence: Information you provide when you contact our customer service or communicate with us via email, phone, or other channels.
• Survey Responses: Information you provide when responding to surveys or feedback requests.

2.2 Information We Collect Automatically

When you use our website or online services, we may automatically collect:

• Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken on our website.
• Device Information: IP address, browser type, operating system, device type, and settings.
• Location Information: General location information derived from your IP address.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. Please see our Cookie Policy for more information.

2.3 Information from Third-Party Sources

We may receive information about you from:

• Travel agencies or booking platforms when you make reservations through them.
• Business partners who provide services on our behalf.
• Social media platforms when you interact with our social media pages or use social media to log into our services.
• Public sources, such as public social media profiles or other publicly available information.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Processing reservations and payments.
• Providing customer service and support.
• Personalizing your experience at our property.
• Improving our website, services, and offerings.
• Developing new products, services, and features.

3.2 Communication

• Sending reservation confirmations and updates.
• Responding to your inquiries and requests.
• Sending promotional materials, newsletters, and marketing communications (if you have opted in).
• Conducting surveys and collecting feedback.

3.3 Administrative and Legal Purposes

• Complying with legal obligations, including gaming regulations and tax requirements.
• Enforcing our terms and conditions.
• Protecting our rights, privacy, safety, or property, and that of our guests and others.
• Detecting and preventing fraud, unauthorized activities, and security incidents.

3.4 Analytics and Research

• Analyzing usage patterns and trends.
• Conducting research and analytics to improve our services.
• Creating aggregated or de-identified data that we may use and share for any purpose.

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors and financial institutions.
• Customer service and support providers.
• Marketing and advertising partners.
• IT and security service providers.
• Analytics providers.

4.2 Business Partners

We may share information with business partners who offer joint promotions, products, or services with us.

4.3 Legal and Regulatory Authorities

We may disclose information:

• To comply with applicable laws, regulations, and legal processes.
• To respond to requests from public and government authorities, including gaming regulatory bodies.
• To enforce our terms and conditions and protect our rights, privacy, safety, or property, and that of our guests and others.

4.4 Corporate Transactions

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

5.1 Access and Correction

You may request access to your personal information and request that inaccurate or incomplete information be corrected.

5.2 Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

5.3 Objection and Restriction

You may object to our processing of your personal information or request that we restrict the processing of your information in certain circumstances.

5.4 Data Portability

You may request to receive your personal information in a structured, commonly used, and machine-readable format.

5.5 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

5.6 Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings. Please see our Cookie Policy for more information.

5.7 How to Exercise Your Rights

To exercise your privacy rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you.
• Legal obligations we are subject to.
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system is 100% secure, and we cannot guarantee the security of your information.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Mynoklen Hotel Casino Resort
Attn: Privacy Office
123 Resort Drive
Las Vegas, NV 89109
Phone: +1 (555) 123-4567
Email: [email protected]